In today’s aggressive market place, people skills are vital to keeping a client base or even keeping a job.

Yet, we continually stand in check out lines only to meet an gloomy face, accompanied by a unpleasant attitude.

Whatever happened to the cheery clerk at the grocery store, or the jovial postman who delivered your mail? It seems that as time ticks along, and as the recession deepens, faces are getting longer and people skills are showing up less and less.

Today I will share 3 secret people skills guidelines that I learned from a guru that helped me to stand out in a crowd and build a flourishing business as well.

People Skills Tip #1: SMILE

Every person loves a smile. It tells people that you are in high spirits and pleased to see them. It also tells them that you are going places. A smile brightens not only your day, but it gives a ray of sun to someone else’s day too.

People Skills Tip #2: LISTEN

Listening skills are imperative in a business, a job, a marriage, etc. Listen conscientiously. Everyone seeks an audience. The majority people have not been ‘listened to’ in years. Give your client, your boss, or your spouse your full-undivided attention. Ask questions; persuade them to talk about themselves and the undertakings that they achieved. To be an fascinating communicator is to be an excellent listener.

Recently during the holiday season, we were elated to have my cousin’s grandfather present. ‘Poppy’ is 89 years old and will be 90 soon. We sat in a circle over the holiday and asked ‘Poppy’ about his life. WOW! He gave us a wealth of information and stories that we would have missed if we did not persuade him to talk. ‘Poppy’ enjoyed sharing his stories with us as much as we enjoyed listening.

People Skills Tip #3: MAKE FRIENDS FIRST

Always begin in a pleasant manner when dealing with people. Being pleasant beats yelling and screaming. A friendly advance is like a drop of honey and can win over the most callous person.

Here is an example that my mentor gave us about 1 year ago.

Let’s say that you deal with clientele, and you have a very discontented client on your hands, and they want to speak to your director.

Instead of saying, ‘okay…hold please.’ You could try this instead- and keep in mind to smile the whole time.
‘Okay, I would be glad to. In fact, you are going to enjoy working with Mrs. Jones; she is a phenomenal person. Although she is a very busy woman, I am going to make sure that I can get you directly to her. In addition, Mrs. Frank, I want to thank you so much for your time. I apologize that I was not able to get you the fullness of service that you’re after, but I’m confident that Mrs. Jones is going to give it her best shot to do that for you. We really value your business and we value you as a client. Please hold and let me transfer you now.’

Upon transferring the call to Mrs. Jones, say this:

Hi Mrs. Jones, I know that you are busy but I have a client (or client name) that requested to speak with you. I’ve given this my best shot with the client. I’ve also told them you are a phenomenal person and that they will enjoy working with you. May I transfer them to you?

Try your people skills this week in your life and give me your outcomes. I would love to hear about them.

To learn more about how you can develop incredible people skills, it’s important to have a mentor that have left a success path for you. Visit the following link and you’ll be taken to YouTube and you can watch our people skills overview from an industry expert, Tammy A. MortonArticle Source:http://www.articlesbase.com/business-articles/three-important-people-skills-that-you-must-learn-to-influence-people-1773991.html